Further, the user can explain their problem and get it resolved in time. After that, a live person will be assigned to the user to resolve their issues. Then, from the automated announcement, select an option and continue. When you’re operating a platform used by 3 billion people, it’s virtually impossible to cater to every individual’s request for help, while as you can imagine, many such queries are also time-wasting, illogical, impossible requests that no one would be able to cater to.īut over the last year, Meta has been working on potential solutions, which has seen the establishment of new live chat elements for English-speaking creators in the United States, as well as its Meta Pro Team project, which provides complimentary live support for Facebook and Instagram marketers to help them address various queries. Begin the process by dialing the customer service number of Facebook.
But getting a person from the company on the line, either by phone or live chat, is a difficult proposition, with no direct pointers on how, exactly, to go about connecting with Meta’s team. Meta does provide some avenues for support, via its Help forums, and there are some contact points for advertisers as well. LiveAgent combines live chat and email ticketing so you can stay on top of customer support.
A dedicated customer service element has been a much-requested feature, with many users expressing their frustration at not being able to contact anyone at the company for key concerns, like account suspensions, content removals, ad issues, etc. LiveAgent offers one of the best live chat software platforms for small- and medium-sized businesses.
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